SERVE Letter October 2020

Individual values reflect how you show up in your life—a compass, if you will, for your character. The same goes for any organization. A business that adopts core values uses those to define the character of the company. At Brookstone, we are guided by five core values. One of those is to “Be the Light.” That is more important than ever as we deal with an unprecedented pandemic combined with societal divisions.

For us at Brookstone, “Be the Light” means showing compassion to our customers who have experienced a traumatic event to their homes. Whether it’s a fire, a tree coming through the house or a wet floor from a water heater, an event of this magnitude takes away any sense of normalcy. Not only is it inconvenient, sometimes it causes great hardship. Our team members will show you compassion, empathy and give you the assurance that we have your back. We will walk you through the complicated process of filing a claim and getting the repairs completed. We provide a listening ear and a shoulder to cry on when it’s just more than you can bear. In a moment of darkness, we strive to “Be the Light.”

We hope you never need us, but when you do, rest assured that we will “Be the Light” that will get you through the tough times.

—Mike Whitcomb 

Get Your Business Ready For Flood Damage

A devastating flood might be the furthest thing from your mind when it comes to the livelihood of your thriving business. Since businesses are more likely to flood than burn down, it is vital to create an emergency plan now. There are specific resources for each industry that can be instrumental in your disaster planning success, such as staff training. A well-educated staff can prevent confusion and eliminate risks to employees and property in the event of a disaster.   

Have A Ready Action Plan

A Ready Action Plan (RAP) is a new web-based disaster planning application that allows easy access to company documents, continuity plans, emergency vendors and critical building information. When disaster strikes, having the right information can make all the difference. Here are five easy steps to follow:

  1. Build your profile online. Log into the system using your own private credentials and begin to form the foundation of your profile. You can upload your floor plans, highlight critical building functions and emergency contact information.
  2. Digitally document critical building systems such as gas valves, electrical panels and water mains.
  3. Creating a photo library with current photo records of your property in pre-loss condition can save you time, money and preparation for insurance claims.
  4. Navigate RAP training easily. RAP YouTube training videos are easily accessible to guide you through the process.
  5. Take advantage of all the RAP system has to offer, from building maintenance records, damage documents and property repairs.

To find out more about the RAP program or to join, contact Brookstone Restoration at 205-436-2680 or [email protected]

The Aftermath   

Those participating in the cleanup are at an enhanced risk of injury and illness due to exposure to debris and contaminated water. Rapid remediation is essential because water, mold and bacteria proliferation will increase each hour that it is left unaddressed.

Do you have a trusted water damage and mold remediation professional as part of your flood plan? The experts at Brookstone Restoration can help you get back up and running fast. Contact us today.


Brookstone Restoration will be participating in our yearly Serve Day project on Saturday, October 24, 2020, as part of the Global Day of Service for Contractor Connection. Our team will be working to complete the landscaping on our nearly renovated Children’s Home in Tarrant, Ala. Known as the “Mann Homestead,” it is a historical property in Tarrant City that we purchased in 2019.

As you may know, the Alabama Baptist Children’s Home will be using this property for respite care for some of their patients. Our hope with this Serve Day project is to turn this house into a warm and inviting home for the children and families that come to stay there. We are honored to be able to work on this wonderful project as a team and are excited to see the final touches coming to life.

Renovations should be completed by the end of October, so stay tuned for the final reveal!