People are the Product
When Disaster Strikes, Lean on Brookstone
Brookstone Restoration is a family-owned and operated restoration company proudly serving Birmingham, Tuscaloosa, and the Huntsville areas. Since our inception, we have evolved into a prominent player in the commercial restoration sector.
Our growth over the years has enabled us to expand our services throughout the Southeast, catering to both residential and commercial clients. We are committed to delivering exceptional customer experiences and continuously improving our services to be the best in the markets we serve.
15+
Years serving Alabama
50+
Local team members
5,000+
Properties restored.
24/7
Ready for your call.
Leadership Team
Mike Whitcomb
Partner
Mike Whitcomb is the founder of Brookstone Restoration. Mike brought years of experience to the table, having previously worked as a general contractor (GC) and home builder. His background in construction and dedication to quality craftsmanship helped lay the foundation for Brookstone’s success.
Mike was instrumental in shaping the company’s core values, creating a hardworking, customer-focused culture that remains at the heart of the business today. His leadership style emphasized integrity, dedication, and a strong work ethic, setting the standard for the entire team.
After years of overseeing operations, Mike transitioned the day-to-day responsibilities to his sons, Andy and Rob, who now carry forward the legacy of Brookstone Restoration, maintaining the same commitment to excellence that Mike instilled from the very beginning.
Rob Whitcomb
Partner
Rob Whitcomb, a graduate of the University of Alabama, is a key figure in the continued success of Brookstone Restoration. From the very beginning, Rob played an integral role in getting the company off the ground, contributing his skills and hard work to every aspect of the business. His hands-on experience is vast—having performed nearly every job at Brookstone, Rob possesses an in-depth understanding of the operations and the quality standards that the company upholds.
Rob holds the company’s building license, which demonstrate his commitment to maintaining industry best practices and ensuring top-notch service. This also, equips him to oversee the technical and regulatory aspects of Brookstone’s projects.
Currently, Rob plays a pivotal role in the day-to-day operations of the company, focusing on streamlining processes, driving efficiency, and upholding the values his father, Mike Whitcomb, established. His leadership continues to shape the future of Brookstone Restoration while preserving the hardworking culture that defines the company.
Andy Whitcomb
Partner
At Brookstone, Andy has played a vital role in overseeing and refining the company’s systems and operations. With his engineering mindset, he has streamlined processes, improved operational efficiency, and implemented strategic changes that support the company’s continued growth. Additionally, Andy’s financial acumen has been instrumental in managing the company’s resources effectively, balancing profitability with high-quality service delivery.
Beyond his operational and financial expertise, Andy holds multiple IICRC certifications, demonstrating his deep commitment to industry standards and best practices. His ability to combine his technical knowledge with a forward-thinking approach to process improvement has helped Brookstone stay competitive and ensure long-term success.
Drew Jones
Director of Business Development
Drew Jones, Director of Business Development at Brookstone Restoration, joined the company in 2018 and has played a critical role in its growth and success. With a background in sales, Drew brought a unique perspective to the team, combining his sales expertise with hands-on experience in every facet of the business.
Drew started his career at Brookstone as a Project Manager, where he gained a comprehensive understanding of the restoration process. In 2019, he transitioned to focus on market development in East Alabama, expanding Brookstone’s reach and helping the company tap into new opportunities.Â
In his current role as Director of Business Development, Drew oversees the entire business development strategy, with a particular emphasis on expanding Brookstone’s commercial portfolio. His leadership in this area has been instrumental in driving the company’s success, and he continues to play a pivotal role in Brookstone’s growth, particularly within the commercial restoration sector. Drew’s ability to blend his diverse experience with a deep understanding of market needs has made him a key contributor to the company’s ongoing expansion and success.
Graham Hackbarth
Director of Claims & Estimating
Graham Hackbarth, Director of Claims and Estimating at Brookstone Restoration, brings a unique combination of leadership, experience, and strategic thinking to his role. A graduate of Louisiana Tech University, Graham earned his bachelor’s degree while playing for the university’s top-25 baseball team, where he honed his discipline and team-oriented mindset.
Before joining Brookstone, Graham gained extensive experience in the restoration industry as a Production Manager at another company. There, he worked in nearly every aspect of the business, including claims and estimating, which provided him with a well-rounded understanding of the industry’s complexities.
Graham joined Brookstone as a Project Manager, quickly demonstrating strong leadership and an innovative approach. His potential led to a promotion to Director of Claims, where he has played a key role in improving the company’s processes. Under his leadership, the claims and estimating functions have become more streamlined and efficient, significantly enhancing service quality. As this department impacts every project, Graham’s contributions have been essential to Brookstone’s success and growth. Additionally, holding a home builder’s license, he brings a deeper understanding of construction to his role. His focus on process improvement and technology has made him an invaluable asset to the team.
Vicki Boswell
Director of Accounting
Vicki Boswell serves as the Director of Accounting and is an integral member of our leadership team. With over 40 years of experience in the accounting field, Vicki brings a wealth of knowledge and expertise to our organization. She oversees all aspects of accounting, ensuring that our financial operations are conducted with precision and integrity.
Vicki’s career spans a diverse range of industries, beginning with her work for a prominent attorney in Atlanta, GA, where she managed high-profile cases, including a forensic investigation involving the overseas manufacturing of pharmaceuticals. She has also contributed to several significant legal cases in Birmingham, AL, demonstrating her expertise in complex financial matters.
In addition to her work in the legal field, Vicki dedicated five years to a 501(c)(3) non-profit organization, where she helped manage financial operations for a substance abuse treatment facility with four locations. This experience strengthened her ability to navigate the unique challenges of nonprofit financial management.
For the past six years, Vicki has brought her extensive accounting experience to the restoration industry, where she continues to drive financial success and operational efficiency. Her commitment to excellence and her ability to manage multifaceted accounting functions make her a key asset to our team.
Meredith Shaddix
Director of Human Resources
After graduating from University of Alabama with a bachelor’s degree, Meredith began her career at Brookstone in 2020 as the Marketing Manager. Her strong communication skills and deep understanding of the company’s mission quickly made her a valuable asset to the team. In 2022, Meredith transitioned into her current role as Director of HR, bringing her passion for people and organizational development to the forefront.
Since taking on the HR role, Meredith has been instrumental in creating and fostering a workplace culture centered around empathy, support, and growth. Her approach to human resources goes beyond traditional management—she is dedicated to understanding the unique needs of each individual while cultivating a positive and inclusive environment. Through her leadership, Brookstone has enhanced its focus on employee well-being, communication, and team collaboration, contributing to a stronger, more engaged workforce.
Meredith’s genuine care for people is evident in everything she does. Whether she’s implementing new employee development initiatives or supporting the team through challenges, her empathy and understanding have fostered a strong sense of trust and loyalty within the company. Her commitment to the personal and professional growth of employees has played a key role in Brookstone’s success, making her an invaluable part of the leadership team. Through her efforts, Meredith continues to shape an environment where employees feel valued and empowered to succeed.
Brad Wortham
Mitigation Division Manager
Brad Wortham is the Mitigation Division Manager and a key member of our leadership team. With over 20 years of experience in the restoration industry, Brad brings a deep understanding of mitigation processes and strategies to his role. He oversees all facets of our Mitigation Division. Under his leadership, the division continues to deliver exceptional results while maintaining the highest standards of service and efficiency.
In addition to his extensive experience in the restoration industry, Brad has also successfully owned and operated his own restoration company, giving him a unique perspective on both the operational and leadership challenges within the field. His leadership is marked by his ability to inspire and guide his team, ensuring excellence in every project.
Brad is also the lead pastor for a local church, a role that speaks to his strong communication skills and ability to connect with people. His expertise as an effective communicator is a key asset to his success, both in his professional and personal life.
Holding multiple IICRC certifications and large loss certification, Brad is recognized as an expert in the field. His comprehensive knowledge of the restoration industry, combined with his leadership experience and passion for service, make him a vital part of our team.
Trusted By Thousands
Restore Your Property with Local Pro's
We specialize in addressing a wide range of property damage issues, including fire, flood, storm damage, mold remediation, and construction services. Our dedicated team partners with property owners and managers to restore their properties efficiently and effectively, ensuring they return to their pre-damage condition with minimal disruption.
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TRUSTED BY NATIONAL BRANDS & LOCAL RESIDENTS
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For residential jobs, we service a 60-mile radius from our office locations in Birmingham, Tuscaloosa, and Huntsville. For commercial jobs, we service jobs nationwide.Â
Brookstone does not file insurance claims for you. However, we will partner with you to manage your claim and negotiate with your insurance company on the scope of work needed to restore your property to its pre-loss condition. Our team of estimators and coordinators are experienced in communicating with insurance carriers and have established relationships with all major insurance carriers. Its important to note that Brookstone does not negotiate policy limits, as those are determined by the insurance company.Â
In a typical insurance claim, Brookstone uses the carrier preferred insurance pricing software (like Xactimate or Symbility) to estimate repair costs for insurance claims. These software programs use market-based pricing, meaning Brookstone doesn’t determine line item pricing. Instead, the prices are determined by current market conditions and what insurance carriers approve. Brookstone’s role is to ensure the scope of the work is accurately documented and reflected in the estimate, and that the final estimate is set based off of what insurance will approve.